Please Note: Our 12 month replacement warranty is only covered if purchased direct from our website due to the increasing number of reproductions (fakes) on the market of our branded Petrainer products being sold on Amazon and eBay. When buying from Petrainer HQ it ensures you are receiving the quality branded Petrainer product. If purchased from Amazon or eBay and you receive the product without our logo it is a counterfeit product meaning it is not a genuine Petrainer product and is made of cheap, poorly made internal components. If you find a product cheaper then our listed price you can guarantee it is a counterfeit reproduction with no replacement warranty offered. At Petrainer HQ we receive multiple messages per day from customers who have purchased a counterfeit from Amazon thinking its genuine and when it fails they expect us to replace it. As it says above 12 month warranty covered only if purchased direct from Petrainer HQ Australia.